At Kunti Uniforms, we aim to deliver every product safely and within the promised timeline. Please read the detailed shipping process below.

📦 Order Processing & Dispatch Timeline

• After your order is placed, you will receive an order confirmation email with your Order ID and purchase details.
• If the confirmation email takes a little extra time, there is no need to worry — your order is confirmed as soon as the email arrives.
• Standard product orders are handed over to our courier partners within 5–7 business days after processing, checking & packing.
• Orders with embroidery, logo or customization may take up to 10 business days to process due to additional detailing and workmanship.

🧵 Customization & Logo Embroidery Policy

If you upload or request logo embroidery/customization:

• Our team will contact you to finalize logo details and inform you of the additional charges clearly.
• No additional cost will be applied without your approval.
• Customized, embroidered, name-printed or personalised orders cannot be cancelled or refunded under any circumstances, as they are specially made for you.

We appreciate your understanding.

🚚 Shipping Confirmation & Tracking

• Once dispatched, you will receive a separate shipping + tracking email.
• You can track the shipment through the link provided or by logging into your customer account.

⏳ Estimated Delivery Time

• Standard Delivery: 4–8 business days from dispatch
  Delivery time may vary depending on your pincode, courier load & serviceability.

⚠️ Unexpected Delays / RTO Handling

Sometimes, shipments may face delays due to courier issues, weather, festivals or logistical reasons.

In case the parcel gets RTO (Returned to Origin):

• It may take 10–15 days to reach back to our warehouse.
• Once we receive it, we will re-dispatch it to you again.
• Re-shipped delivery may require an additional 7–8 business days to reach you.

📌 Refunds are not applicable in RTO or delay cases.
Your product will be delivered — only patience is required during the extended timeline.

🚨 Lost Parcel / Shipping Partner Claim & Refund Policy

From the date your order is dispatched, if the shipment is not delivered to you within 70 days due to any issue, delay, or loss caused by the courier/shipping partner, we will raise an official claim with the shipping company on your behalf.

Once the claim is approved by the shipping partner, we will process a full refund of your order amount to you.

📌 This 70-day timeline is calculated strictly from the dispatch date.
📌 Refunds will be initiated only after confirmation and claim approval from the courier company.
📌 This policy applies only to non-delivery cases caused by shipping partner issues.

We assure you that your order is protected, and we take full responsibility to resolve such cases in a fair and transparent manner.

Return & Exchange 

• Return or exchange requests can be raised within 7 days of delivery (applicable only for standard, non-custom products).
• A minimal logistics/handling fee will be charged for all return or exchange requests and must be paid by the customer.
• Once the product is picked up, it will undergo a quality inspection. The return or exchange will be processed only after the item passes the quality check.

Unboxing Video Requirement

To process any return, exchange, or defective product claim, an unboxing video is mandatory.

If you receive a product that is damaged, defective, incorrect, or has any manufacturing issue, you must record a continuous, unedited unboxing video starting before opening the package until the product is fully visible.

Claims submitted without a valid unboxing video may not be eligible for return, exchange, replacement, or refund, as the video helps us verify the issue fairly.

Refund Deductions (Very Important)

• If a customer returns a product, the following deductions will apply:
• 4% Transaction Fees
  
• Applicable logistics/handling charges

The remaining amount will be refunded after quality approval.

⚠ Important Notice

• Customized, embroidered, name-printed, or personalized products are strictly non-refundable and non-exchangeable.
• These items are specially made for you; therefore, they cannot be returned, exchanged, or refunded.

Shipping, RTO & Delay Policy

• Standard delivery time: 3–7 business days, depending on courier service.
• Delays may occur due to logistics or courier issues.

If an order is RTO (Returned to Origin):

• It may take 10–15 days for the parcel to reach our warehouse.
• Once received, we will re-ship your order.
• Re-delivery may take another 7–8 days.

⚠ Refund will NOT be provided in cases of delay or RTO.
Your order will be delivered — patience is appreciated during the delay period.

💳 Prepaid Orders

• Returns & exchanges are accepted on prepaid orders (except customized items).
• Refunds will be processed within 5 working days after quality approval and will be issued after deducting logistics charges + 4% transaction fees.

🚫 Cash On Delivery (COD)

• COD is available only for non-customized products.
• Customized, embroidered, name-printed, or personalized products are NOT eligible for COD.
• For customized orders, payment must be completed online through secure payment methods.

🔴 Important COD Refund Policy 

• In case of return or cancellation of a COD order, no cash or bank refund will be provided.
• The eligible refundable amount (after deductions, if any) will be issued only as Store Credit.
• Store Credit will be shared via email and can be used for future purchases only on Kunti Uniforms.
• Store Credit is non-transferable and cannot be encashed.

🔁 Return Process

• Product is picked up and sent for quality inspection.
• After approval, refund will be processed within 5 working days.
• If reverse pickup is unavailable in your area, you may self-ship the product.
• Refund will be initiated once the self-shipped item reaches our warehouse and passes inspection.

🔄 Exchange Process

• Exchange will be shipped only after the original item is received and quality-checked.
• If pickup is unavailable, you may self-ship the product.
• New item will be dispatched once the returned product is verified.

🚨 Lost Parcel / Shipping Partner Claim & Refund Policy

From the date your order is dispatched, if the shipment is not delivered to you within 70 days due to any issue, delay, or loss caused by the courier/shipping partner, we will raise an official claim with the shipping company on your behalf.

Once the claim is approved by the shipping partner, we will process a full refund of your order amount to you.

📌 This 45-day timeline is calculated strictly from the dispatch date.
📌 Refunds will be initiated only after confirmation and claim approval from the courier company.
📌 This policy applies only to non-delivery cases caused by shipping partner issues.

We assure you that your order is protected, and we take full responsibility to resolve such cases in a fair and transparent manner.

📞 Customer Support

Thank you for choosing Kunti Uniforms 🤍

For any help or queries, feel free to contact us:

📞 +91 9407100196, supportkuntiuniforms@gmail.com
📍 8, Veer Savarkar Market, Near Krishna Puri Chhatri, Rajwada, Indore, Madhya Pradesh